An Announcement To Our Customers

An Announcement To Our Customers

Singapore

8th April 2020

As the measures against the spread of the Covid-19 have increased with the introduction of the Circuit Breaker period, we would like to update you on how iSwitch continues to serve your electricity needs while complying with the government guideline.

Continue to serve you

In line with Singapore regulations, we have closed our office from 7th April until further notice. However, we want to assure you it is Business As Usual at iSwitch. All our employees are working from home to serve you as your electricity retailer. There will be no interruption to your electricity supply as the reliability and quality is managed by SP Services.

Contact us  

Our customer service operating hours remain unchanged. You may contact us on 6955 9900, email to care@iswitch.com.sg, or message us on Facebook – Monday to Friday 9 a.m. to 5.30 p.m. (excluding public holidays). As our office is closed during the Circuit Breaker period, we kindly request that you do not visit our office premise if you need any assistance. Instead, please contact us via the above-mentioned channels.

Bills and payments

E-Bills and hard copy bills will continue to be sent out. All payment options remain the same, for convenience should you wish to set up auto payments (GIRO or Recurring Credit Card Payments), during this time you can find more details here.  If you have not set up the Giro / Recurring Credit Card payment option, you can pay any of the AXS station across Singapore.

Meter reading

In line with the safe distancing measures, SP Services will stop doing manual reading of electricity meters during the period of April/May 2020. This means that your electricity consumption will be based on the estimated consumption and then corrected upon the next physical read. If you wish to submit your own meter reading you may do so by submitting directly to SP Services. For more information click here.

U-Save

For eligible customers, you are still able to offset your electricity bill using U-Save rebates. For more information click here.

We encourage all of our valued customers to stay indoors and ensure the health of your family remains the highest priority. Even as we are urged to stay apart during this difficult period, there is no doubt that we are united together.

Should you have any queries please do not hesitate to contact us.

 

Thank you,

Team iSwitch

 

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