FAQ

iSwitch Exits Retail Electricity Market

Unfortunately, due to current electricity market conditions, we will be ceasing our electricity retail operations on 11 Nov 2021.

Your electricity account will be under iSwitch Energy from now till 11 Nov 2021 and transferred to SP Group with effect from 12 Nov 2021.

Thank you for being a customer of iSwitch.

Have Questions?

Q1. When will I be transferred to SP Services?

Your electricity account will be under iSwitch Energy from now till 11 Nov 2021 and transferred to SP Group with effect from 12 Nov 2021. However, should you wish to switch to another retailer before the transfer to SP Group, you will be able to do so at any time.

Q2. Can I transfer directly to another retailer?

Should you wish to switch to another retailer before the transfer to SP Group, you will be able to do so at any time. Please proceed to the retailer of your choice website and sign up online.

Q3. Will I receive a confirmation email upon the successful transfer?

Yes, you will receive an email regarding the successful transfer of your account.

Q4. Is iSwitch closing down?

Unfortunately, due to current electricity market conditions, we will be ceasing our electricity retail operations on 11 Nov 2021.

Q5. Will my supply be affected?

Rest assured that there will be no disruption to your electricity supply. We are working closely with the Energy Market Authority and SP Group to ensure a smooth transfer.

With the transfer, please note that:

  1. All business customers with an average monthly consumption of less than 4,000kWh and households will purchase electricity from SP Group at the regulated tariff; and
  2. Business customers with an average monthly consumption of at least 4,000kWh will purchase electricity from the Singapore Wholesale Electricity Market through SP Group at the wholesale electricity price.

Q6. What will happen to my security deposit?

Your security deposit will be used to offset your final bill and any credit balance will be refunded to you via cheque to your mailing address (if any). To determine if your Security Deposit has been used, please refer to the screenshots below. Do not be alarmed if you did not see the offset, this is most likely because the bill that you received is not your Final Bill yet. If there is any change to your mailing address kindly email us at care@iswitch.com.sg.

Security Deposit

Security Deposit

Q7. Do I get a refund?

If there is a credit balance in your Final Bill, a cheque refund will be issued and sent to your mailing address. If there is a change in your mailing address, please email us at care@iswitch.com.sg. Do note that processing time for cheque refund typically takes 4 weeks.

Q8. When I signed up, the plan included a bill rebate?

The bill rebate (if any) will be applied on your Final Bill.

Q9. When will I receive my Final Bill?

Your Final Bill will be emailed to you. To determine if the bill received is your Final Bill, please look at the billing period indicated in the bill (refer to screenshot). You will be billed up to 1 day before your scheduled transfer date.

Billing period

Q10. What about the Early Termination Charges?

You will not be required to pay any early contract termination charges to iSwitch. Do note that your electricity consumption shall remain payable, please settle your final bill.

Q11. Can I submit my own meter readings?

If you wish to avoid estimation for your final electricity bill, please submit your own meter readings via the following options to SP Services 3 days before and up to 5pm on your transfer end date:
1. WhatsApp to 9622 6557, with a clear photo of your meter reading and meter number
2. Email choice@spgroup.com.sg, with a clear photo of your meter reading and meter number
3. Online Form on the Open Electricity Market Website
4. Call Open Electricity Market hotline 1800-233-8000. Please press 5 followed by 1 after selecting the language options to submit your meter reading.
If your meter reading is due on a weekend or public holiday, please use the online form on the Open Electricity Market website or call 1800-233-8000 to submit it instead