Let iSwitch make it a seamless process
Whether you are selling, moving, relocating, or expatriating, we have made it quick and easy to get you set up in your new home!
As an iSwitch customer, we want to make your move as easy as possible which is why we have such flexible terms.
Moving house within Singapore
When relocating within Singapore, if you provide valid documents and re-apply with iSwitch, there will be a small flat fee charged but don’t worry, the fee will be refunded to you once your new house contract is active. So essentially, you incur no charges for relocation!
Move house with iSwitch
Enjoy the same great service
Quick and easy process
Relocation fees are waived
A few helpful moving tips along the way
Leave your details and we will take care of it
(If you are relocating out of Singapore, please leave the New House fields blank)
A Few Common Questions
What should I do if I’m moving house within Singapore?
If you move house within Singapore, please follow the below steps:
-Submit the form above with supporting documents to end your current contract. Your account will be transferred to SP Group based on preferred transfer out date, so long as it meets the minimum 5 workings days.
-Open a new SP Group Utilities account for your new house online here. Please ensure that your electricity account is activated by SP Group before you re-apply with iSwitch.
-Re-apply for your new plan with iSwitch via this link. After you sign up, your contract with iSwitch will start based on your preferred start date.
Tip: Don’t forget to re-apply with City Gas for your gas account opening by clicking here.
What about if I am relocating out of Singapore?
For Relocation or Expatriation during your contract with iSwitch, please follow the below steps:
-Submit the form above with supporting documents to end your current contract.
-We will charge a lower fixed nominal Relocation/Expatriation Fee (before GST) instead of the Early Termination Charge.
-Safe travels, we will take care of the rest!
Are there any fees for moving house?
When relocating within Singapore, if you provide valid documents and re-apply with iSwitch, there will only be a lower fixed nominal Relocation/Expatriation Fee (before GST) charged but don’t worry, the fee will be refunded to you once your new house contract is active. So essentially, you incur no charges for relocation!
The Relocation/Expatriation Fee (before GST) that is based on your dwelling type as per below:
HDB 1-2 room: $60
HDB 3-5 room & executive: $130
Condominium & Private apartment: $180
Landed: Terrace & Semi D: $350
However, if there are no supporting documents provided to validate your moving of house during the contractual period, the Early Termination Charge will be imposed as follows: 30% x remaining number of months of contract x average of latest 2 months bill.
Ad-hoc charges charged by SP Group (e.g. SP Group account closure charges) to be borne by the customer.
Can my contract be transferred to a new house?
The contract cannot be transferred to your new house. You will need to end the contract and open a new account with SP Group.
Can my contract be transferred to a new tenant of my house?
The existing account must be closed and the new tenant is required to apply with iSwitch using their own SP Group account.
After submitting the form when will my account be transferred?
Upon receiving your request, the electricity account will be transferred to SP Group based on preferred transfer out date, so long as it meets the minimum 5 workings days.
When will I receive the refund?
Once we receive your new house application, the Relocation/Expatriation Fee that you paid will be refunded to you via cheque. Do let us know your new mailing address!
What if I am moving house a few months later?
We allow up to 6 months (from the termination date of your previous house) for you to re-apply with iSwitch for your new house and still enjoy the refund of the Relocation/Expatriation Fee.
How much notice period do I need to provide?
We recommend submitting your details via the form 30 days prior to moving house.
If I know I am moving in a few months can I still sign up?
We do offer different contract periods of 12, 24 and 36 months to suit your lifestyle. But if you plan to move during the first few months of your contract, you can sign up and enjoy our flexible relocation terms.