Setting Up Your Gas Supply With City Gas (Opening An Account Guide)

Setting Up Your Gas Supply With City Gas (Opening An Account Guide)

Recently moved into your new swanky apartment and have an urge to begin whipping up tasty and wholesome home-cooked meals? 

Then you’ll need to set up your gas supply with city gas today!

Your Gas Supply Is Separate From Other Utilities

Whether you are staying in a 3-room HDB flat or a condominium, your gas supply will have to be set-up separately which requires quite a few steps! You might have recently set-up your main utilities (electricity and water) with SP Group, however, that is just the start. Thankfully the process for setting up your gas supply is straightforward with our handy guide here!

How To Set Up Your Gas Supply In Singapore With City Gas (For Your Home)

Here are 3 easy steps to setting up your gas supply for your home:

1) You Have To Open Your SP Services Utility Account First
2) Understand The Charges (and services you will need)
3) Book An Online Appointment

1. Open Your SP Services Utility Account First

Have you set-up your electricity and water utilities with SP Services yet? If not, this is the first step you need to take in order to proceed with the rest of your gas supply sign-up. Need help to navigate the process of setting it up? Here’s a handy guide to help you through the process of setting up your utility account with SP Services.

In a nutshell, you will need to:

1) Apply Online Or Walk-in & Apply At SP Services’s Customer Service Centre
2) Prepare & Pay The Security Deposit

You can head here to begin applying for your SP Utility account online.

It will take you around 15 minutes if you are applying online but there will be a waiting time of 3 business days upon the receipt of your required documents and security deposit. So remember to buffer that time in as well! Once you receive an email confirmation from SP Services upon the successful opening of your utilities account, you can then proceed to set up your gas supply account.

2. Understand The Charges (And Services You Will Need)

Before you apply online, you will need to be aware of the charges you will incur depending on if you just need a simple gas supply turn-on or if you’ll need installation or alteration of gas pipes (especially if you are going through a home renovation).

Here are 7 of the most common charges of various you can expect to pay if you require them:

common charges

Discover more about the full range of services and charges that you might need here.

At the bare minimum if you just require a simple turning on of gas supply without the need for renovation, be prepared to budget in S$64.20.

3. Book An Online Appointment With City Gas

Unlike setting up your SP Services utility account, you can’t walk-in and get the set-up done in person – everything is online now. In order to start your online application, you will need to fill up your personal details, residential address, as well as the type of appointment you require including:

  • Gas supply turn-on
  • Installation of gas pipe in hall and/or kitchen
  • Temporary disconnection of gas supply for renovation

Just head to the online application form here at City Gas’s website.


Alternatively, if you really prefer to do it the old fashioned way, you can call City Gas’s hotline at 1800-555-1661 to book an appointment. Once your booking is done, depending on the service you need, your gas meter will be installed, all works (such as pipe installation), as well as the necessary tests, will be done and then your gas supply will be turned on. Congratulations!


8 Things To Note In Your City Gas Set-Up Application For Your Home

While this process is rather straightforward, you might have a few burning questions and considerations before you take action. Let’s answer them for you!

1) Is There A Security Deposit Needed?

No, there is no security deposit needed to be placed specifically with City Gas. You will only need to place a security deposit when you apply for your utility account with SP Services. Go here to learn more about the security deposit rates for your SP Services utility account.

2) How Long Will It Take For My Gas Supply To Be Turned On?

It will take around 4 working days once your online appointment is processed.

3) What Is The Procedure To Turn On My Gas Supply?

City Gas specialists will test your internal gas pipe installation to ensure that it is leak-free. They will then install the gas meter before turning on the gas supply to your premises. Your gas cooker will also be tested to ensure it has a good and functioning burning flame.

4) What If I Have An Emergency Once My Supply Is Turned On? (Gas leak, supply interruption and low pressure)

If you have an emergency situation, you can immediately call City Gas’s 24-hour emergency hotline at 1800-752-1800.

5) How Will I Get Billed?

You will get billed by SP Services which will act on the behalf of City Gas to provide metering, billing and payment collection.

6) Are My U-Save Rebates Eligible To Be Used For My Gas Bill?

Yes, you can! Your U-Save rebates are used to offset your home utility bills that include electricity, gas and water charges. The U-Save payments will be automatically credited to your household utilities account upon account opening. If you are an iSwitch customer, your U-Save rebates will firstly be used to offset your SP Services bill for your non-electricity charges (such as water and gas) and then used to offset your electric bill.

Learn more about your U-Save rebates here!

7) What’s The Difference Between City Gas’s Piped Town Gas vs LPG Cylinder Gas?

While you could select LPG cylinder gas for your supply, it might be better to opt for piped town gas as it is:

  • Safer due to its low-pressure properties, allowing it to dissipate freely into the atmosphere.
  • It is better for the environment (lesser carbon dioxide emissions) than using electricity.
  • It is reliable and convenient. Your gas supply requires no storage and will be continuous even if there is an electricity outage or blackout.

8) How Do I Terminate My City Gas Account?

You will first need to close your SP Services utilities account via either their online app, online termination form or head down to the SP Customer Service Centre at:

Customer Service Centre (HQ)
8 Cross Street #02-01 to 03 
Manulife Tower  
Singapore 048424
Opening Hours: 
– Mon to Fri (8:30am to 6pm) 
– Sat (8:30am to 1pm) 
– Closed on Sun & Public Holidays
Customer Service Centre (HDB Hub)
480 Lorong 6 Toa Payoh #02-08
Singapore 310480
Opening Hours:
– Mon to Fri (8:30am to 5pm)
– Sat (8:30am to 1pm)
– Closed on Sun & Public Holidays

Once that is done, you will be charged a City Gas termination fee of $48.15 W/GST and any other separate gas appliance disconnection fee that is applicable. You can contact City Gas at 1800-555-1661 for more assistance.

Understanding Your Gas Billing Statement

As we mentioned earlier, you will be billed by SP Services, that means your gas consumption statement will come from SP Services. Together with electricity (if you haven’t switched retailers yet) and water consumption, your gas consumption will be clearly highlighted together with the amount payable.

SP gas

Setting Up Your Gas Supply For Your Business In Singapore

If you are a business (especially in the F&B industry), setting up your gas supply is key for your operations and unlike residential homes, there will be more hoops to jump through in order to get it set-up. Here is an overview of the gas supply application procedure for businesses:


Here are 4 steps to take to set up your gas supply for your business:

1) You Have To Open Your SP Services Business Utility Account First
2) Decide If You Require Any Piped Gas Installation or Piped Gas Appliance Work Done
3) Apply Online Or Through Email
4) Undergo The Necessary Tests For Gas Supply Turn-on


1. Open Your SP Business Utility Account

Before you can apply for your City Gas supply, you will need to set-up your business utility account with SP Services first. You can apply online here for your commercial SP Services utility account. During the application process, you will need to provide documents that include:

You will also need to pay an initial security deposit for your commercial account:

SP utility account

Depending on your premise type, the rates might defer. You can find more details here. Note that your utility supply will be turned-on depending on your preferred turn-on date which you will get an opportunity to select. It might take up to 7 working days to process your application.

2. Decide If You Require Any Piped Gas Installation or Piped Gas Appliance Work Done

Depending on your business type and your site, you might need to undertake gas service work that involves piped gas installation or piped gas appliance work. If required, you will need to engage either a Licensed Gas Service Worker (LGSW) or get it carried out by a City Gas specialist. For food and beverage related businesses – you can engage an LGSW or you can engage a City Gas specialist by emailing: If you are running any other type of businesses, you will need to engage a City Gas specialist by emailing or call 1800-555-1661 for assistance.

3. Apply Online Or Through Email

Depending on your preference, you can either apply online here or do it through email.

If you decide to apply via email, you will need to download the necessary forms here and email and include key information such as:

  • Your type of business
  • Contact person for your business
  • Your contact details
  • Premise address
  • Your required date for gas supply

In addition, your submission will have to be accompanied by 2 sets of site plans and floor plans with the proposed gas pipe route with dimensions highlighted in red as well as all of the necessary forms filled up.

Note that it will take up to 4 business days for your application to be processed.

4. Undergo The Necessary Tests For Gas Supply Turn-on

Once your application has been received, you will have to undergo various tests and certifications in order for your gas supply turn-on approval.

How Do I Terminate My Commercial Gas Account?

You will first need to complete the Termination of Utilities Form here and then email it to Following which you make an appointment online to cancel your City Gas account here or call 1800-555-1661 for assistance.


Get The Most Out Of Your Utilities & Save!

We hope that this guide will help you set-up your City Gas supply for your home or your business premise. While it is not possible to save on your gas tariffs, you are able to save on the electricity part of your utility bill!

With the Open Electricity Market in full swing, 4 out of 10 households in Singapore have switched to an electricity retailer and are enjoying savings of up to 30% off their monthly electric bill!

At iSwitch, we will take care of the entire process of switching your account from SP Services to us. It’s time to maximise your utility bill today and switch to enjoy the same reliable electricity supply with fantastic cost savings every single month!

Learn more about our residential plans here.

If you are a business, you can also save on your monthly commercial electric bill.

Discover our commercial price plans here.


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